Omnichannel Cloud Calling
Omnichannel Call Center Software with Power AI
All channels, all data, full control – for outstanding customer experience and maximum agent performance.
talk volume
waiting time
outbound success
Connectivity
Cloud telephony ready out of the box
Automatic call distribution, intelligent routing and multi-tenant support – available 24/7, productive from anywhere.
24/7 availability
ACD guarantees uptime. ICF routes customers exactly where they’ll be helped.
Multi-tenant & hosting flex
Cut IT costs by up to 40%. Multiple brands or departments on one platform.
Location independent
Take calls, route and collaborate from anywhere – with conference calling included.
API-first integration
Connect existing software with no hidden fees – scalability included.
Communication
Stay in the conversation – across every channel
Inbound, outbound, SMS, email, social, voice – all in one platform with full context transparency.
+85% reachability
Voice, messaging and social channels integrated across the board.
Real-time context
Agents see intent, history and next best action without switching tools.
Sticky Agent
Returning callers are routed to the last agent they talked to.
Guided conversations
Conversation scripts and custom fields structure every interaction.
Automation
Put workflows and routines on autopilot
AI prioritization, automated follow-ups and workflow automation – more time for what matters.
AI prioritization
Urgent matters are detected automatically and bumped to the front.
Automated follow-ups
Reminders, emails and tasks after every call – without manual effort.
Workflow automation
Appointments, status checks and order intake handled automatically.
Guided routines
Adapt standard flows in a few clicks – scaling included.
Analytics
Turn data into real advantage
Live dashboards, call recording, barge & whisper – understand, improve, grow.
Live monitoring
Interactive dashboards show team activity in real time.
Performance reports
Call volume, reachability, KPIs – all at a glance.
Barge & whisper
Supervisors support live inside the call – without interruption.
Call recording
Always available for training, QA and compliance.
Scalability
Grow with innovation that grows with you
Cloud flexibility, multi-tenant and hybrid migration – without hardware investments.
Cloud flexibility
Scale users and roles dynamically – ideal for seasonal peaks.
Multi-tenant
Up to 25 departments or brands on one platform with strict data isolation.
Hybrid migration
Start on-premises, move step by step to the cloud – no data loss.
Profit Center
“Turn customer contact into customer loyalty – support becomes revenue.”
Support becomes revenue
All channels, one platform
Growth without limits
Get Connected
Take your call center to the next level
In 30 minutes, we’ll show you how inoCall halves wait time and doubles conversions.